Packaging
In line with our environmental policy, wherever possible we use recycled cardboard and shredded paper to package your items. If the item is particularly delicate and bubble wrap is required we only use bubble wrap that has been used by our suppliers to send the item to us.
Returns
We are very proud of our products at Abode Boutique and want you to be happy with everything you purchase from us. if you receive your item and it is faulty please telephone us to let us know the extent of the damage. The item will need to be returned to us in its original packaging with the invoice enclosed within 7 days. Please speak to us before you return your parcel and we will let you know the best way to post it back to us. Non faulty items must be unused and in their original packaging. With our custom made products (personalised items) we are sorry, but we are unable to refund unless they are damaged or faulty.
Customer satisfaction is of the utmost importance to us here at Abode Boutique so please contact us as soon as you think you may have a problem. All the items dispatched are checked thoroughly for quality control before they are posted. Please note - All items are photographed prior to packaging to help us with any faulty claims after the item has been received.
Youre right to cancel
You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. However once a customised order has been placed this order cannot be cancelled.
Making Returns
Except where the item is faulty, you will be required to arrange and pay for the return of the products to us. We can arrange to collect the products from you, but the cost of this will be charged to you. When you are returning items to us, please obtain a receipt of postage as we cannot be responsible for items that fail to reach us. Click here to make a return